To resolve the error "Problems when resetting your computer" in Windows, you should first run the System File Checker (SFC) to scan and repair the system files. If it is invalid, use the DISM tool to repair the system image. Secondly, uninstall third-party antivirus software or recently installed drivers, especially graphics card and chipset drivers. Finally, if all the above methods are invalid, you can create a Windows installation USB disk for clean installation. These steps are operated in turn, which usually solves the problem without completely reinstalling the system.

If you're stuck on the error "There was a problem resetting your PC" in Windows, you're not alone. This issue usually pops up when trying to use the built-in Reset this PC feature and can be caused by corrupted system files, driver conflicts, or problems with third-party software interfering with the reset process.

Here are some practical steps that have helped many users resolve this issue without needing a full reinstallation.

1. Run the System File Checker (SFC)

Corrupted system files are one of the most common causes of this error. Windows has a built-in tool called SFC that scans for and repairs these issues.

• Open Command Prompt as Administrator.
• Type sfc /scannow and hit Enter.
• Wait for the scan to finish — it might take several minutes.

If it finds and fixes issues, try running the reset again afterward. If SFC doesn't find anything, move on to DISM (Deployment Imaging and Servicing Management), which handles deeper system image corruption.

2. Use DISM to Repair the System Image

DISM is another command-line tool that's especially useful if SFC didn't help.

• Open Command Prompt as Administrator.

• Run each of these commands one at a time:

   DISM /Online /Cleanup-Image /CheckHealth
  DISM /Online /Cleanup-Image /ScanHealth
  DISM /Online /Cleanup-Image /RestoreHealth

• Reboot after they complete and try the reset again.

If you're unable to run these from within Windows, you can also boot into the recovery environment (via USB or restart during reset attempt) and run them from there.

3. Remove Third-Party Antivirus or Drivers

Some third-party antivirus programs or outdated drivers don't play nicely with the reset process.

• Try uninstalling any non-Windows Defender antivirus tools before attempting the reset.
• Also, consider removing recently installed drivers, especially graphics or chipset drivers, through Device Manager or using a tool like DDU (Display Driver Uninstaller) for GPU-related issues.

This step isn't always obvious, but it's worth doing if the above methods didn't work.

4. Use a Windows Installation Media

If all else fails, you can bypass the built-in reset function entirely by using a Windows installation USB drive.

• Download the Windows Media Creation Tool from Microsoft.
• Create a bootable USB drive.
• Boot from it and choose “Install Now” — during setup, select “Keep Nothing” to do a clean install while preserving your personal files (or not, depending on your preference).

This method works even when the standard reset path doesn't, and gives you a fresh start without relying on the internal recovery tools.

Fixing the "There was a problem resetting your PC" error often comes down to checking system integrity or temporarily removing incompatible software. It's not overly technical, but it does require a bit of patience and attention to detail.

Basically that's it.

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