To get a refund through Alipay, the process varies depending on whether it's for online purchases, in-store payments, or services. 1. For online purchases (e.g., Taobao, Tmall), open the app, go to “My” > “Orders,” select the order, click “Apply for Refund,” choose the reason, and submit; refunds typically take 1–5 business days. 2. For in-store transactions, contact the merchant directly, show your payment receipt or transaction ID, and wait for the manual refund, which may take minutes to several days. 3. For services like utility bills, contact the service provider for approval, then the refund will be issued to your Alipay account or bank, often taking up to a week or more. If delayed, check Alipay notifications first, and contact customer service via “My Customer Service” after 5 business days.
Getting a refund through Alipay is usually straightforward, especially if you've made a purchase online or paid for something in-store. The process depends slightly on where and how the payment was made, but overall, it’s not complicated. Here’s what you need to know.
Refunds for Online Purchases (e.g., Taobao, Tmall)
If you bought something from Taobao, Tmall, or another platform that uses Alipay as the payment method, the refund process is integrated into the order system.
- Step 1: Open the app and go to “My” > “Orders” or check the order details in the merchant app (like Taobao).
- Step 2: Find the order you want to refund and click “Apply for Refund.”
- Step 3: Choose the reason for the refund and submit. If the seller agrees, the refund will be processed back to your Alipay account.
- Note: If the seller doesn’t respond within a certain time, Alipay may automatically approve the refund.
In most cases, the money goes back to your Alipay balance or linked bank account within 1–5 business days, depending on the payment method used.
In-Store Payments or Offline Transactions
Refunds for in-store purchases (like at a restaurant or shop) usually require direct interaction with the merchant.
- You’ll need to show the payment receipt in Alipay or provide the transaction ID.
- The merchant will then initiate the refund manually through their system.
- Once done, the refund should appear in your Alipay wallet within minutes to a few days.
Keep in mind that some stores might only refund to the original payment method — for example, if you paid using a linked credit card, the refund might go back there instead of your Alipay balance.
Refunds for Services (e.g., Utility Bills, Recharges)
Alipay also handles utility payments, phone recharges, and other services. Refunds here are trickier because they depend on the service provider.
- For example, if you overpaid your electricity bill, you can’t cancel the payment directly through Alipay.
- You’d need to contact the utility company or service provider to request a refund.
- Once approved, they’ll issue the refund to your Alipay account or by bank transfer, depending on their policy.
This type of refund often takes longer — sometimes up to a week or more — so patience is key.
What to Do If the Refund Is Delayed
Sometimes refunds don’t show up as quickly as expected. Before panicking, check:
- Whether the refund has already been issued (check your Alipay notifications or messages)
- If the payment was made via a bank card, the refund might take longer to reflect in your account
- Contact Alipay customer service through the app if no progress after 5 business days
You can reach support by going to “My Customer Service” inside the Alipay app. They usually respond quickly, especially for verified accounts.
That's basically how it works. It's usually simple, but timing and steps can vary a bit depending on the situation.
The above is the detailed content of How to get a refund through Alipay?. For more information, please follow other related articles on the PHP Chinese website!
Hot AI Tools
Undress AI Tool
Undress images for free
Undresser.AI Undress
AI-powered app for creating realistic nude photos
AI Clothes Remover
Online AI tool for removing clothes from photos.
Clothoff.io
AI clothes remover
Video Face Swap
Swap faces in any video effortlessly with our completely free AI face swap tool!
Hot Article
Hot Tools
Notepad++7.3.1
Easy-to-use and free code editor
SublimeText3 Chinese version
Chinese version, very easy to use
Zend Studio 13.0.1
Powerful PHP integrated development environment
Dreamweaver CS6
Visual web development tools
SublimeText3 Mac version
God-level code editing software (SublimeText3)
Hot Topics
How to verify an Alipay account for foreigners?
Jul 04, 2025 am 01:56 AM
Verifying an Alipay account as a foreigner is now more convenient, with only a passport and a Chinese mobile phone number. Specific steps: 1. Prepare a valid passport, Chinese mobile number and log in to Alipay; 2. Open the application and enter the "My" page to find the real-name authentication option; 3. Select the overseas user entrance, fill in the passport information and upload photos; 4. Follow the instructions to complete the self-port verification; 5. Wait for a few seconds to confirm the result. Notes include ensuring clear photos, good lighting, and some features such as Huabei may still be unavailable. If you encounter any problems, you can seek support through the Help Center or customer service.
How to get a refund through Alipay?
Jul 05, 2025 am 02:31 AM
TogetarefundthroughAlipay,theprocessvariesdependingonwhetherit'sforonlinepurchases,in-storepayments,orservices.1.Foronlinepurchases(e.g.,Taobao,Tmall),opentheapp,goto“My”>“Orders,”selecttheorder,click“ApplyforRefund,”choosethereason,andsubmit;refu
What are the daily and yearly limits for Alipay?
Jul 07, 2025 am 01:29 AM
The transaction limit of Alipay varies according to real-name authentication, binding bank card types and usage scenarios. The daily transfer limit is 50,000 yuan per day, the payment of scanning code generally does not exceed 50,000 yuan per day, the red envelopes are not exceeding 200 yuan, and the maximum is 100 per day; credit card-related operations are determined by the issuing bank. The total annual transaction volume usually does not exceed 200,000 yuan. Bind multiple bank cards or upgrade the account level can increase the limit. Users can apply for an increase in amount by completing identity verification, binding more bank cards, increasing account activity, or contacting customer service.
Which US stores accept Alipay?
Jul 04, 2025 am 02:15 AM
Although Alipay is not as popular as China in the United States, it is still available in some large retailers and tourist attractions. The main stores include Macy’s, Nordstrom, SaksFifthAvenue, ToryBurch, KateSpade, etc., especially in major cities and airports such as New York, Los Angeles, San Francisco. 1. You can check the Alipay logo, ask the clerk, use the Alipay "scan" function, or check its overseas cooperation list to confirm whether it is supported; 2. If it is not supported, you can try WeChatPay, bind a virtual prepaid Visa card or use a credit card as an alternative. It is recommended to bring an alternate payment method when traveling for emergencies.
How to contact Alipay customer service?
Jul 08, 2025 am 01:12 AM
When encountering Alipay usage problems, you should contact customer service first to solve them. You can get help through online customer service of the App, call 95188, submit feedback on the official website, etc.; the specific steps are: 1. Click "My" → "Customer Service" in the Alipay App, enter the problem or transfer to manual service; 2. Call 95188 to select the service type according to the voice prompts or directly request manual customer service; 3. Visit Alipay's official website to click "Customer Service" → "Submit Feedback" to fill in the details of the problem; in addition, you should pay attention to self-service inquiries, prepare relevant information, and avoid peak periods to improve efficiency.
How to pay on AliExpress or Taobao with Alipay?
Jul 03, 2025 am 01:21 AM
TouseAlipayautomaticallyonTaobaoorAliExpress,ensureyouraccountislinkedwithAlipayandsetitasthedefaultpaymentmethod.1.OnTaobao,afterclicking"BuyNow"or"Pay,"Alipaywillappeardirectlyifsetasdefault.2.OnAliExpress,Alipaytypicallyappears
How to unfreeze my Alipay account?
Jul 05, 2025 am 01:52 AM
To unfreeze Alipay accounts, you must first clarify the reason for the freezing. You can usually view notifications or message center prompts in the account, such as security risks, policy violations or overdue payments. 1. Log in to the account to view notifications on the top banner or "Message" part; 2. Complete identity verification according to the prompts, such as facial recognition, SMS verification code or uploading ID card; 3. If there is no clear information, try to replace the device or clear the cache; 4. Contact customer service to explain the situation and submit ID card or address certificate as required; 5. Solve fundamental problems such as paying off Huabei's debt, modifying passwords and enabling two-factor verification, correcting violations, etc. After completing the above steps, the account can usually return to normal.
How to add money to my Alipay account with a foreign card?
Jul 03, 2025 am 01:12 AM
Alipaynowallowsaddingmoneywithforeigncardsthroughspecificsteps.First,ensureyourVisa,Mastercard,orAmericanExpresscardsupportsonlinetransactions,isnotprepaid,andallowscross-borderpaymentstoChina.1.OpentheAlipayappandgotoMyWallet.2.TapTopUpandentertheam
