


Why is Windows Hello fingerprint not working, and how to troubleshoot it?
Jul 15, 2025 am 02:41 AMWhen Windows Hello fingerprints cannot work, you can follow the following steps to solve the problem: 1. Clean the sensor and keep your fingers dry; 2. Check whether Windows Hello is enabled and set correctly; 3. Update or reinstall the fingerprint driver; 4. Run the built-in troubleshooting tool for the system; 5. Install the latest Windows updates and BIOS patches. If the above steps are invalid, it may be a hardware failure. It is recommended to contact the equipment support team for further processing.
Windows Hello fingerprint not working can be frustrating, especially if you rely on it for quick and secure access. The issue could stem from a few different areas—hardware problems, software glitches, or even something as simple as dirty sensors. Let's break down the most common causes and how to fix them.

1. Check the Basics: Clean Sensor and Dry Fingers
Before diving into system settings or updates, make sure the basics are covered. The fingerprint sensor is sensitive and can easily misread if:
- The sensor is dusty or smudged
- Your finger is wet, sweaty, or too dry
- You're placing your finger differently than during registration
? Quick fix: Wipe the sensor gently with a soft clothes. Make sure your hands are dry and try re-registering your fingerprint in Windows Hello.

2. Make Sure Windows Hello Is Enabled and Set Up Correctly
Sometimes the feature might get disabled or misconfigured after an update or system change.
To check:

- Go to Settings > Accounts > Sign-in options
- Under "Windows Hello fingerprint," ensure it's set up and enabled
- If not, click Set up and follow the prompts
If you see a message like “No compatible hardware found,” there may be a driver or hardware issue (more on that next).
3. Update or Reinstall the Fingerprint Driver
Outdated or corrupted drivers are a common culprit when Windows Hello stops working.
Here's what to do:
- Press
Win X
and select Device Manager - Expand the Sensors or Biometric devices section
- Right-click your fingerprint device and choose Update driver
- If that doesn't help, try Uninstall device , then restart your PC—Windows should reinstall the driver automatically
? Tip: If you're using a laptop from a major brand (like Dell or HP), check their support site for the latest biometric driver tailored to your model.
4. Run the Built-in Troubleshooter
Windows includes tools designed to detect and resolve common issues.
Try this:
- Open Settings > System > Troubleshoot
- Click Other troubleshooters
- Run the Windows Security or Sign-in troubleshooter if available
This often catches small glitches that manual checks might miss.
5. Check for Windows Updates and BIOS Fixes
Occasionally, Microsoft releases updates that address bugs related to Windows Hello.
Go to Settings > Windows Update and install any pending updates. Also, don't forget to check your laptop manufacturer's website for BIOS updates—some fixes require updated firmware to take effect.
If none of these steps work, it could point to a hardware failure. In that case, contacting your device's support team is the best move.
Basically that's it.
The above is the detailed content of Why is Windows Hello fingerprint not working, and how to troubleshoot it?. For more information, please follow other related articles on the PHP Chinese website!

Hot AI Tools

Undress AI Tool
Undress images for free

Undresser.AI Undress
AI-powered app for creating realistic nude photos

AI Clothes Remover
Online AI tool for removing clothes from photos.

Clothoff.io
AI clothes remover

Video Face Swap
Swap faces in any video effortlessly with our completely free AI face swap tool!

Hot Article

Hot Tools

Notepad++7.3.1
Easy-to-use and free code editor

SublimeText3 Chinese version
Chinese version, very easy to use

Zend Studio 13.0.1
Powerful PHP integrated development environment

Dreamweaver CS6
Visual web development tools

SublimeText3 Mac version
God-level code editing software (SublimeText3)

Hot Topics

With the continuous advancement of mobile phone technology, under-screen fingerprint unlocking has become one of the standard configurations on the market. According to digital blogger @digitalchatstation, Huawei is developing ultrasonic under-screen fingerprint technology, but rumors about Goodix’s patent risks are not entirely true. In addition, Huawei has not only made progress in ultrasonic technology, but also has independently developed algorithm solutions for optical under-screen fingerprints and capacitive fingerprints, showing strong research and development capabilities. It is reported that the current under-screen fingerprint recognition technology mainly includes optical fingerprint recognition and ultrasonic fingerprint recognition. Compared with optical fingerprint recognition, ultrasonic fingerprint recognition technology has the characteristics of fast recognition speed, high recognition rate, strong penetration, no fear of water stains and stains, strong interference ability, support for living body detection, and higher security. It is currently the mainstream flagship machine

Some users of ASUS computers using Win11 system want to set up fingerprint recognition, but don’t know how to do it. This article is a tutorial on how to set up fingerprint recognition on ASUS computers under Win11 system. Setting up fingerprint recognition is only applicable to computers with a fingerprint recognition area. If you do not see the fingerprint login option in Windows Hello, or it says that this option is unavailable, it means that your computer does not have a fingerprint reader. Please first find the fingerprint recognition area of ??your computer. The fingerprint reader on most Asus laptops is located near the touchpad. Some models of Asus laptops have fingerprint readers integrated into the power key. 1. Click [Windows Start Logo] on the taskbar, then find and click under All Apps

Nowadays, fingerprint recognition technology has become an indispensable security feature of mobile phones. From the initial password input to sliding pattern unlocking to today's fingerprint recognition, the evolution of unlocking methods not only improves security, but also optimizes user experience. Currently, there are various fingerprint recognition technologies on the market, including ultra-thin under-screen fingerprint recognition, screen ultrasonic fingerprint, ultrasonic fingerprint unlocking, etc. These technologies sound high-end, but what’s the difference between them? Which one is the most practical? Let's talk together. Capacitive fingerprint recognition Capacitive fingerprint recognition technology collects fingerprints through two methods: scratching and pressing. Scratching technology is gradually being eliminated by the market due to its high operational requirements and low recognition speed and accuracy. With push-type capacitive fingerprint recognition technology, users only need to simply press to complete the process.

The principle of fingerprint recognition technology is to find and compare the characteristics of fingerprints on fingerprint images; fingerprint recognition technology matches a person with his fingerprints, and by comparing his fingerprints with pre-saved fingerprints, his authenticity can be verified Identity; each person's skin texture is different in patterns, breakpoints and intersections, and is unique. Relying on this uniqueness and stability, we can create fingerprint recognition technology.

There are currently two mainstream biometric unlocking methods for mobile phones: face recognition and fingerprint unlocking. Android generally chooses a wide variety of fingerprint unlocking: capacitive fingerprint unlocking, short-throw fingerprint unlocking, ultra-thin fingerprint unlocking and ultrasonic fingerprint unlocking. So what are the differences between these four types of fingerprint unlocking? What are the advantages and disadvantages of each? Optical fingerprint recognition uses light to capture an image of a fingerprint. A light source illuminates the finger, and then a camera captures the reflected light, creating an image of the fingerprint. There are two types of optical fingerprints: short-focus fingerprint unlocking and ultra-thin fingerprint unlocking. 1. Short-focus fingerprint unlocking Since short-focus fingerprints are thicker than ultra-thin fingerprints, in order to increase battery capacity, the fingerprints are usually placed lower on the phone, making unlocking with your thumb uncomfortable. Optical fingerprint unlocking Optical fingerprint unlocking

Today, vivo officially released its new Y37 series of smartphones on its official website, including vivo Y37 and vivo Y37m. With their excellent performance, stylish appearance and practical functions, these two mobile phones once again demonstrate vivo's innovative strength in the field of smartphones and bring users a new experience. vivoY37: The combination of fashion and performance. As the main model in the series, vivoY37 has an extremely attractive appearance design. The smart appearance and trendy color matching, such as distant mountain green, diamond purple and other color options, allow users to enjoy the ultimate visual enjoyment. The phone body is thin and easy to hold, with soft and smooth lines, making it more comfortable to hold. At the same time, its textured design perfectly combines fashion and practicality.

1. Open the phone settings and click Dynamic Effects. 2. Select the [Fingerprint Recognition Animation] option. 3. Click to select the fingerprint recognition animation setting you like.

According to news on January 23, two devices with certified models 481Q and 481S have officially entered the network recently. The manufacturer is Zhuhai Meizu Technology Co., Ltd., and the product name is "5G digital mobile phone". According to digital blogger @digitalchat.com, these two models are Meizu 21Pro, and the registration information shows that they support up to 80W fast charging. At the same time, the blogger also revealed some of the configurations of the new phone, which uses a combination of 2K screen and wide-area ultrasonic fingerprint. Other manufacturers basically use single-point fingerprint identification solutions. At the same time, this is also the first Meizu phone to use wide-area ultrasonic fingerprint. model. Compared with single-point fingerprint identification solutions, wide-area ultrasonic fingerprint technology has two main features: First, the unlocking area is super large, which is directly related to the surface area of ??the fingerprint module.
