When encountering the problem of "Remote Desktop your credentials did not work", first confirm whether the correct username and password have been entered, including checking whether the case, keyboard layout and special characters are entered correctly, and it is recommended to try to log in locally to verify credentials; secondly, confirm whether the account has remote login permissions, you can view and add allowed users through the remote option in the system properties; thirdly, if network-level authentication (NLA) is enabled, some clients may not be able to authenticate normally, you can try to uncheck "Always require network-level authentication" on the client or turn off the NLA option on the target computer; finally, check whether there are group policy or other security settings restrictions, such as access control in the company domain environment, contact the IT administrator or adjust the local policy through gpedit.msc if necessary.
If you encounter the problem of "Remote Desktop your credentials did not work", it is likely that the login credentials are incorrect or there is a problem with the system verification method. Don’t worry, this situation is actually quite common, and the following directions can basically help you find the reason.

1. The username or password was entered incorrectly
This is one of the most common problems. When connecting to remote desktop, the system will ask for a username and password. If you are sure that you remember correctly, it may be that your input method is incorrect:

- Check whether Caps Lock is enabled and the password is case sensitive.
- If you are logging in from another computer, please pay attention to whether the keyboard layout is consistent (such as American keyboard vs Chinese keyboard).
- If the password has special characters, confirm whether there are extra spaces or Chinese symbols.
suggestion:
- You can log in to the target computer locally to see if you can enter normally and troubleshoot the problem of incorrect account password.
- If you are not sure about your password, you can try resetting it and then trying again.
2. Login permission is not enabled correctly
Sometimes your account exists, but is not allowed to log in through remote desktop. Windows systems only allow certain user groups to use the remote desktop feature by default.

Inspection method:
- Open the "System Properties" of the target computer → "Remote" tab → Check whether "Allow remote connection to this computer" is checked under "Remote Desktop".
- Click "Select User" to make sure your account is inside.
If not inside:
- Administrator permission is required to add this user.
- Or log in with the administrator account and add it.
Tip: If you are using a Microsoft account to log in to Windows, remember to use the complete email format when entering, such as yourname@outlook.com
.
3. Network-level authentication (NLA) issues
Sometimes, remote desktop connection failure is not because of the wrong password, but because Network Level Authentication (NLA) does not support the current login method.
Performance phenomenon:
- A prompt pops up "Your credentials are not working", but the username and password are correct.
- An error has been reported before the connection has entered the login interface.
Solution:
- In the Remote Desktop Client, uncheck "Always require network-level authentication".
- Or turn off NLA on the target computer:
- Go to System Properties → Remote tab → Uncheck “Allow connections to only computers running remote desktops with network-level authentication”.
4. Group Policy Restrictions or Other Security Settings
If you are using remote desktops on a corporate network or domain environment, you may be subject to group policy restrictions. for example:
- Disable access to specific user groups
- Requires to log in with a smart card
- Limit the time period for remote login, etc.
At this time you can:
- Contact the IT administrator to confirm whether there are any restrictions.
- Use gpedit.msc to view local group policy settings (for professional users).
Basically these common reasons. You can check it in order. In most cases, it is caused by incorrect username and password, unauthorized permissions, or NLA settings. This type of problem is not complicated, but it is easy to get stuck due to a small detail.
The above is the detailed content of Remote Desktop your credentials did not work. For more information, please follow other related articles on the PHP Chinese website!

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