Alipay does not allow direct editing of passport or visa details, but updates can be made through specific steps. First, check if you're using the correct account type such as Alipay or the international version, and review your ID information in your profile. Second, contact customer service via the app’s Help Center, explain your request, and submit updated documents for review which may take 1–3 business days. Third, attempt re-verifying your identity through the app by uploading a new document. If these methods fail, you may need to close your current account and create a new one with the correct ID, though this could affect linked services like Zhima Credit. Always back up transaction records before proceeding.

Updating your visa or passport details in Alipay isn’t as straightforward as you might think, because Alipay primarily uses your ID information for account verification and payment purposes. However, if you’ve changed your passport or visa and need to update your identity documents — especially if you’re a foreign user — there are specific steps you can follow.

Here’s how to handle it:

Check if You’re Using the Correct Account Type

Alipay has different versions depending on where you are. If you're outside mainland China, you may be using "Alipay " or the international version of the app. In this case:

• Go to My Profile
• Look for Identification Information or ID Verification
• Check what type of ID is currently linked to your account

If your visa or passport info is outdated, you may not be able to directly edit it unless you contact customer service or re-verify your identity.

Contact Alipay Customer Service for Help

Unlike some apps that let you freely change ID info, Alipay treats identity data seriously due to financial regulations. So, updating visa or passport details often requires manual review.

To proceed:

• Open the Alipay app, go to Help Center or Customer Service
• Search for “update passport” or “change identification”
• Use the chat feature or call support (if available)

You’ll likely be asked to:

• Submit a new photo of your updated passport/visa
• Confirm your reason for the change
• Wait for a review (can take 1–3 business days)

This method works best if you're still using the same phone number and email associated with the account.

Re-Verify Your Identity Through the App

If your visa or passport was recently renewed and the old one is expired, you can try re-verifying your identity:

• Go to My Alipay > Settings > Identity Verification
• Tap Verify Now or Update Info
• Choose your nationality and upload your new document

Keep in mind:

• The system may flag discrepancies if the name or date of birth differs slightly
• Make sure the photo is clear and matches your facial recognition scan

If the automatic process doesn’t work, again, you'll need to reach out to support.

What to Do If You Can’t Update Your Info

Sometimes, Alipay won’t allow changes once an ID is verified — especially if you have an active balance or transaction history. In those cases:

• You may need to freeze or close your current account and reopen with the correct ID
• Be aware that this could affect linked services like credit scores or芝麻信用 (Zhima Credit)
• Always back up any important receipts or transaction records before closing an account

This situation is more common among long-term expats or users who switch countries frequently.

Basically, Alipay doesn't offer a direct "edit passport" button, but you do have options — mostly through customer service or re-verification. It's not complicated, just a bit more involved than changing your phone number.

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