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Table of Contents
1. Check the system prompts to understand the specific reasons
2. Submit identity verification information to appeal
3. Go to offline outlets to assist with processing (applicable to corporate accounts or serious restrictions)
4. How to avoid being restricted again in daily use?
Home Software Tutorial Mobile Application How to unblock my WeChat Pay?

How to unblock my WeChat Pay?

Jul 11, 2025 am 03:24 AM
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After WeChat payment is restricted, it can be solved in four steps: 1. Check the system prompts to understand the specific reasons, and enter the WeChat Payment Security Center to view reminders and notifications; 2. Submit an identity verification information appeal, provide clear ID card photos and explanations; 3. Go to offline outlets to deal with corporate accounts or serious restrictions, bring your ID card, mobile phone and payment records; 4. Avoid frequent replacement of equipment and large amounts of transfers in daily life, bind real-name information and enable payment protection locks. In most cases, the lockdown can be successfully unblocked.

How to unblock my WeChat Pay?

After WeChat Pay was restricted, many people's first reaction was to be anxious. In fact, most cases have corresponding solutions. The key to whether the lockdown can be successfully unblocked is to figure out the reasons for the restrictions and deal with them in a targeted manner.

How to unblock my WeChat Pay?

1. Check the system prompts to understand the specific reasons

Open WeChat, go to "Me" > "Services" > "Wallet" > "Payment Settings" > "WeChat Payment Security Center" to see if there are any related reminders or notifications. Some restrictions will directly explain the reasons, such as "suspected illegal transactions", "abnormal login behavior in the account", etc.

How to unblock my WeChat Pay?

Common tips include:

  • The account has not been used for a long time, and the system automatically controls the wind
  • Enter the wrong password multiple times
  • It seems not to be my own operation
  • Involves high-risk transactions (such as frequent transfers and collections)

If you see "This account has been restricted from using WeChat payment function", but there is no detailed description, you can try to contact customer service for more information.

How to unblock my WeChat Pay?

2. Submit identity verification information to appeal

If it is confirmed that it is not an account stolen or other security issues, you can submit the materials through the built-in complaint channel on WeChat. Usually, you need to provide an ID card photo, a photo of your handheld ID card, and relevant explanations.

It is recommended to pay attention to the following points when appealing:

  • The material is clear and complete, avoiding being returned due to blur
  • The language is concise and clear, and it is important to make it clear that you are the person and the account is used normally
  • If it is because a transaction is restricted, the background and purpose of the transaction can be mentioned in the description

After submission, feedback will usually be received within 1 to 3 working days. If it is a holiday or peak period, there may be a slight delay.

3. Go to offline outlets to assist with processing (applicable to corporate accounts or serious restrictions)

If you are using a corporate WeChat payment account, or your personal account has been frozen for a long time and cannot be resolved online, you can consider going to Tencent customer service outlets or cooperative banks to assist in the processing.

It will be more helpful to bring the following information:

  • Original valid ID card
  • WeChat binding mobile number
  • Screenshot of WeChat payment usage history (if any)
  • Screenshot of the complaint record that has been submitted

Tencent customer service centers in some cities support on-site consultation, and it will be more efficient to call in advance to confirm whether you accept such services before going there.

4. How to avoid being restricted again in daily use?

Sometimes users do not realize that their operations trigger the risk control mechanism, resulting in the restriction of WeChat payment again. Here are some practical suggestions:

  • Do not change the login device or IP address frequently
  • Avoid large amounts of transfers or collections in a short period of time
  • Bind real-name information and commonly used mobile phone numbers to help the system identify your identity
  • Regularly check the login equipment management and promptly remove infrequently used equipment

If you often use WeChat for small payments or transfers, you can also appropriately enable functions such as "WeChat Payment Protection Lock" to improve account security.


Basically these methods are all the ways, and in most cases, they can be resolved by complaining within the system. Don’t rush when encountering special circumstances, just follow the process.

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