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Home Software Tutorial Mobile Application Why does Alipay say my passport information is incorrect?

Why does Alipay say my passport information is incorrect?

Jul 10, 2025 pm 02:05 PM
passport Alipay

If you receive an incorrect passport information prompt when verifying your identity on Alipay, possible reasons include: 1. The passport information is not matched or incorrect, such as the number, name order, and date of birth format are inconsistent; 2. The expired or invalid passport is used; 3. The uploaded photos are poor or incomplete; 4. System errors or regional restrictions. It is recommended to check the accuracy of information one by one, ensure that the passport is valid, upload clear and complete photos, and try restarting the system or contacting customer service to solve the problem.

Why does Alipay says my passport information is incorrect?

If you're trying to verify your identity on Alipay and receive a message saying your passport information is incorrect, there are several possible reasons. The system checks the details you provide against official records, and even small mismatches can trigger an error.

Why does Alipay says my passport information is incorrect?

Here are some common causes and what you can do:

Why does Alipay says my passport information is incorrect?

1. Mismatched or Incorrect Passport Details

Alipay requires precise input when verifying with a passport. Even a single typo or formatting issue can cause rejection.

  • Make sure the passport number matches exactly — including any letters, numbers, and special characters.
  • Double-check the name spelling . Some systems expect the surprise first, followed by the given name, exactly as printed on the passport.
  • Ensure the date of birth and passport expiration date are entered in the correct format (YYYYMMDD or similar).

Tip: Don't assume the order of your name — sometimes systems require "Family Name, Given Name" rather than the reverse.

Why does Alipay says my passport information is incorrect?

2. Using an Expired or Invalid Passport

If your passport has expired, it won't pass verification checks.

  • Alipay typically requires a currently valid ID. If your passport is outdated, upload a new one or update your ID elsewhere before trying again.
  • Also, make sure the passport hasn't been reported lost or stolen — such documents often get flagged in international databases.

3. Poor Quality or Incomplete Upload

Even if your information is correct, a bad photo or scan can lead to errors.

  • Take the photo in good lighting , without glare or shadows.
  • Make sure the entire document is visible , including all corners and text.
  • Avoid blurry images — hold your phone steady and use high resolution.

If you're uploading from a computer, check that the file format is supported (usually JPG or PNG), and that the file size isn't too large or too small.


4. System Errors or Regional Restrictions

Sometimes, the problem isn't on your end.

  • There could be a temporary system glitch on Alipay's side. Try again later.
  • Some countries or regions have limited support for certain ID types. If you're using a passport from a country not widely recognized, this might affect the outcome.
  • If you've changed passports recently, old data may still be cached in the system. Wait a day or two, or contact support for help clearing the cache.

If none of these seem to apply, consider reaching out to Alipay customer service directly. You can usually find the option inside the app under Help or Settings. Provide them with your uploaded documents and describe the issue clearly — they can often give more specific feedback than the automated system.

Basically that's it.

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