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Table of Contents
Use the Alipay App with International Phone Number
Try the Global Customer Service Hotline
Reach Out Through Social Media or Email
Home Software Tutorial Mobile Application How to contact Alipay customer service from overseas?

How to contact Alipay customer service from overseas?

Jul 05, 2025 am 02:33 AM

There are three ways to contact Alipay overseas customer service. First, switch international mobile phone numbers in the Alipay App or reset your account through "Forgot Password" and enter "My Customer Service" to submit questions; second, call the international hotline 86 95188, which supports multilingual but may need to wait; third, contact customer service through Facebook, Twitter official accounts or send an email to overseas_support@alipay.com, attach transaction ID and screenshots for processing, and usually requires 24-48 hours of reply.

How to contact Alipay customer service from overseas?

If you're overseas and need to reach Alipay customer service, there are a few practical ways to get help. Since the usual in-app support might have limited options for international users, knowing the right channels can save you time.

How to contact Alipay customer service from overseas?

Use the Alipay App with International Phone Number

If you registered your Alipay account with a Chinese phone number, you may not receive verification codes abroad. Here's what you can do:

How to contact Alipay customer service from overseas?
  • Switch to an international number temporarily in your account settings before traveling or while abroad.
  • If that doesn't work, try using the “Forgot Password” option to reset through alternative methods like email or linked accounts.
  • Once inside the app, go to My Customer Service , describe your issue, and submit a chat request — responses can sometimes be faster this way than calling.

This method works best if your account is already active and recognized by the system.

Try the Global Customer Service Hotline

Alipay has a dedicated international hotline for users outside of China:

How to contact Alipay customer service from overseas?
  • The toll-free number varies depending on your country, but a general contact is 86 95188 , which supports multiple languages ??including English.
  • This line can be reached via VoIP apps like WhatsApp or Skype if calling from abroad.
  • Be prepared for some wait time, especially during peak hours (Beijing time), and have your account details ready when you connect.

It's worth noting that calling during non-business hours in China may result in slower response.

Reach Out Through Social Media or Email

If live support isn't urgent, you can also try these alternative routes:

  • Check Alipay's official pages on platforms like Facebook or Twitter (if accessible via your region) and send a direct message.
  • Email support is available at overseas_support@alipay.com , mainly for travel-related issues such as refund problems or payment disputes abroad.
  • Include clear details like transaction ID, time of issue, and screenshots if possible — it helps speed up the process.

These options usually take longer (24–48 hours for a reply), so they're better suited for non-emergencies.

Getting through to Alipay from overseas isn't too complicated once you know the right paths. It's just a matter of picking the method that fits your situation best.

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