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Table of Contents
Try Restarting Your Computer
Boot into Safe Mode
Use Another Account (If Available)
Run System File Checker
Home Computer Tutorials Troubleshooting What to do when Windows is stuck on the welcome screen

What to do when Windows is stuck on the welcome screen

Jul 04, 2025 am 01:20 AM
windows Stuck in the welcome interface

If the Windows computer is stuck in the welcome interface, you can try the following methods to solve it: 1. First restart the computer, press and shut down the power button for 10 seconds before turning it on, which can solve temporary software conflicts or driver problems; 2. Enter safe mode, enter the recovery environment through Shift restart or force shutdown three times, select the startup settings to enter safe mode and uninstall the software or driver that may cause problems; 3. Log in with other user accounts, press Ctrl Alt Del to switch the classic login interface twice, and test whether other accounts are normal to determine whether the user configuration file is damaged; 4. Run the system file check tool, execute sfc /scannow at the command prompt or combine the DISM command to repair the system files. These steps can effectively deal with login interface lag caused by software conflicts, driver problems or system file corruption, and help users resume normal startup.

What to do when Windows is stuck on the welcome screen

If your Windows PC is stuck on the welcome screen, it can be frustrating — especially if you're not sure why. The good news is that in most cases, the issue isn't permanent and there are several ways to get back into your system.

What to do when Windows is stuck on the welcome screen

Try Restarting Your Computer

Before diving into more complex fixes, just restart your computer. Sometimes a simple reboot clears up temporary glitches that might be causing the hang.

What to do when Windows is stuck on the welcome screen
  • Hold the power button for about 10 seconds until the machine shuts down.
  • Wait a few seconds and then turn it back on.

This often resolves minor software conflicts or driver issues that could be interfering with the login process.

Boot into Safe Mode

If restarting doesn't help, try getting into Safe Mode . This stripped-down version of Windows loads only essential services, making it easier to troubleshoot what's going wrong.

What to do when Windows is stuck on the welcome screen

To enter Safe Mode:

  • Press and hold the Shift key while clicking "Restart" from the login screen (if accessible).
  • If that doesn't work, do a hard shutdown by holding the power button, then boot again and repeat two more times — Windows will usually boot into recovery mode after three failed attempts.
  • From there, go to Troubleshoot > Advanced Options > Startup Settings > Restart , then press the number corresponding to Safe Mode.

Once in Safe Mode:

  • Uninstall recent software or drivers that might be causing the problem.
  • Check if you can log in normally afterward.

Use Another Account (If Available)

If your system has multiple user accounts, try switching to a different one. Sometimes the issue is limited to a specific profile.

  • Press Ctrl Alt Del twice at the welcome screen to bring up the classic login interface.
  • Select another account and see if it logs in fine.

If it does, the original profile may have corruption or misconfigured settings. You can either move data to the new account or dig deeper into profile-specific issues.

Run System File Checker

Corrupted system files can definitely cause this kind of behavior. If you can get into Safe Mode or use the recovery environment, run the System File Checker (sfc) tool.

From Command Prompt:

 sfc /scannow

Or, if you can't run that directly:

 DISM /Image:C:\ /Cleanup-Image /CheckHealth
DISM /Image:C:\ /Cleanup-Image /ScanHealth
DISM /Image:C:\ /Cleanup-Image /RestoreHealth
sfc /scannow

These commands scan and repair Windows system files. It's a solid step for fixing underlying OS issues without having to reinstall everything.


Sometimes, being stuck on the welcome screen is just a small hiccup. Other times, it points to something deeper like file corruption or bad updates. Either way, these steps should help you get back in without too much trouble.

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