When the computer is turned on, but you can see the mouse pointer, you can try the following methods to solve it: 1. Restart the Explorer process and run explorer.exe through the Task Manager; 2. Check and uninstall the software or driver that may cause problems, enter safe mode for troubleshooting; 3. Rebuild the user configuration file and create a new account to test whether it is normal; 4. Exclude peripheral or hardware conflicts, unplug the non-essential devices and run disk checks. If the above method is invalid, consider resetting the system or seeking technical support.
The black screen appears after the computer is turned on but the mouse pointer can be seen, which is one of the most common problems for Windows 10 users. This usually means that the system has been started, but the desktop resource (such as the resource manager) is not loading properly. Don't rush to reinstall the system, try the following methods first.

1. Restart the Explorer process
The most common reason is that the explorer (explorer.exe) crashes or is not started. You can manually restart it through Task Manager:

- Press
Ctrl Shift Esc
to open the task manager directly - Click "File" > "Run new task"
- Enter
explorer.exe
and press Enter
This allows you to reload the desktop environment. If you have tried restarting before, it may be because the system has not been fully loaded, and you can try it again to see if there are any changes.
2. Check the recently installed software or driver
If the black screen occurs after you have installed a certain software or updated the graphics card driver, it may be caused by compatibility issues. You can try to enter safe mode to uninstall the latest update or driver:

- Press and hold the power button forcibly shut down, repeat 3 times, and enter the recovery environment for the fourth normal turn-on
- Select Troubleshooting > Advanced Options > Start Repair or System Restore
If you remember which program you are installing, you can uninstall it directly in safe mode, especially those optimization tools, antivirus software or third-party graphics card drivers.
3. Rebuild user profile (applicable to specific accounts)
Sometimes the user profile is damaged and it can also lead to a black screen, especially when you have no problem logging in after changing your account. You can try to create a new local account to see if it is normal:
- Press
Ctrl Alt Del
to enter the task manager, and then run the command prompt - Enter
net user 新用戶名/add
to create a new user - Enter
net localgroup administrators 新用戶名/add
add administrator permissions
Then log out of the current account and use the new account to log in to try it. If there is no problem, it means that there is an error in the original account configuration file.
4. Check for hardware or peripheral conflicts
Sometimes external devices (such as USB drives, printers, gamepads) may also cause the system to fail to load the desktop normally. You can try to unplug all non-essential peripherals, keep only the keyboard and mouse, and then restart to see if the situation has improved.
In addition, loose memory sticks or bad hard drives may also cause similar problems. It can be run in the command prompt:
chkdsk C: /f /r
The system will prompt you to perform a disk check on the next restart, and then restart after confirmation.
Basically these common solutions. In most cases, restarting the Explorer or entering safe mode can be done. If you try it all but it doesn't work, you may want to consider resetting the system or contacting technical support.
The above is the detailed content of Windows 10 black screen with cursor. For more information, please follow other related articles on the PHP Chinese website!

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