OneDrive file cannot be opened? Microsoft OneDrive file storage and synchronization services are easy to use, but sometimes you will encounter the problem of not being able to open files. This article provides a variety of solutions to help you solve the problem that OneDrive cannot open files (including Office files, Excel files, Word files and shared files).

OneDrive cannot open file: real case

User feedback: Trying to open a file shared with others in OneDrive failed, prompting "This file cannot be opened. Please make sure OneDrive is running on your computer and try again". But colleagues can open the same file normally.

How to solve OneDrive’s inability to open files

First, try restarting OneDrive or computer. If it is invalid, try the following methods one by one:

Method 1: Check file permissions

1. Open OneDrive.
2. Locate and select the file you want to open.
3. Check if there is an Accessed panel in the upper right corner.
4. If your name is not on the list, you have lost access to the file.

Method 2: Check OneDrive settings

1. Open OneDrive.
2. Select Help and Settings.
3. Click "Settings".
4. Go to the Settings tab.
5. Uncheck "Automatically pause synchronization when this device is in power-saving mode".
6. Click OK.

You can also try Help and Settings -> Recover Sync to complete the synchronization.

Method 3: Enable OneDrive boot

1. Open OneDrive.
2. Go to Help and Settings -> Settings.
3. Check "Origin OneDrive automatically when logging in to Windows".
4. Click OK.

Method 4: Disable on-demand files

OneDrive's on-demand file feature saves device storage space, but sometimes causes files to fail to open. Try to disable this feature:

1. Right-click the OneDrive icon in the notification area or taskbar.
2. Select Settings from the pop-up menu.
3. Go to the Settings tab at the top.
4. Find "File on Demand", uncheck "Save space and download files when used".
5. Click OK.

Restart the computer, if the problem persists, double-click the OneDrive icon -> Select the file in question -> Right-click the file -> "Always keep on this device". This will make the file or folder available offline.

Method 5: Disable storage awareness

If a file that has not been opened for a long time is inaccessible, try turning off storage awareness:

1. Press Windows I to open settings.
2. Select System -> Storage.
3. Switch the switch under storage to "Off".

Method 6: Reset OneDrive

If the above method does not work, try resetting the OneDrive app:

1. Right-click Start.
2. Select Run.
3. Copy and paste the following command into the text box: %localappdata%\\Microsoft\\OneDrive\\onedrive.exe /reset
4. Click OK.
5. Reopen Microsoft OneDrive and try to open the file again.

Other solutions:

• Disable VPN Client
• Restore the latest network changes
• Uninstall conflicting applications
• Unlink and relink your computer
• Uninstall and reinstall OneDrive

Hope the above method can help you solve the problem that OneDrive cannot open files. If the problem persists, it is recommended to contact Microsoft OneDrive Support for further assistance.

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