Epson scanner does not work/connect under Windows 10/11 system? This article provides several practical methods to help you easily solve this common problem.

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Why is my Epson scanner not working/connected/responsive/detected?

After upgrading to Windows 10/11, your Epson scanner may not work/connect/detect/response. Many users have encountered this problem. After Windows upgrade, there may be some compatibility issues, and Epson scanners are not working is one of them. Additionally, corrupt or outdated drivers can also cause this problem.

The following describes three ways to solve the problem that Epson scanner cannot connect/detect/response/work. If you are not sure about the cause of the problem, you can try it one by one until you find the most suitable solution.

Method 1: Solve compatibility issues

Method 1: Run Compatibility Troubleshooting

If your Epson scanner is older, it is prone to compatibility issues that will cause the scanner to be undetected or connected. You can run the compatibility troubleshooter to resolve this issue.

Step 1: Right-click the Epson scanner icon and select "Properties".

Step 2: Switch to the Compatibility tab in the Properties interface.

Step 3: Click the "Run Compatibility Troubleshooter" button to continue.

Step 4: The tool will start detecting issues and fix them when they are found.

Method 2: Run the Epson scanner in compatible mode

If Method 1 doesn't get your Epson scanner to work properly, you can try running the scanner in compatible mode to see if the problem can be solved.

Step 1: Right-click the Epson scanner icon and select "Properties".

Step 2: Switch to the Compatibility tab in the Properties interface.

Step 3: Select the "Run this program in compatible mode" check box and select the version of Windows that the scanner can run. This will run the program using earlier versions of Windows settings.

Method 2: Update the Epson scanner driver

If you are not using the latest version of the Epson scanner driver, you may experience an Epson scanner unresponsive/unable to work. To rule out this possibility, you can try updating the driver.

Step 1: Right-click Start and select Device Manager from the WinX menu.

Step 2: Locate your Epson scanner and right-click it and select "Update Driver".

Step 3: On the pop-up interface, click "Automatically search drivers" to install the latest version on the device.

Step 4: Restart your computer.

Method 3: Reinstall the Epson scanner driver

You can also reinstall the Epson scanner driver to resolve this issue. This not only installs the latest version of the driver, but also fixes the damaged driver.

Step 1: Right-click Start and select Device Manager to open it.

Step 2: Locate the Epson scanner and right-click it.

Step 3: Select "Uninstall Device".

Step 4: Click "Uninstall" in the pop-up window to confirm the operation.

Step 5: Download the Epson scanner driver from the official Epson website according to the scanner model you are using.

Step 6: Install the driver on your device.

The above are three simple ways to solve the problem that Epson scanners won't work or connect. If these methods do not work for you, please contact Epson Support for help.

If you have any other related questions, please let us know in the comments.

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