My spouse recently discovered her iPhone's AppleCare coverage was expiring soon. Despite Apple's documentation and her Apple account indicating renewal was possible, she couldn't find the option. A call to Apple revealed the renewal option only appears after the coverage expires, not before.

Apple's support documentation, while not explicitly clear, states that upfront AppleCare purchases may allow for renewal within 45 days of expiration (30 days in China). This is a literal interpretation; renewal is only possible during that 45-day post-expiration window.

After the AppleCare expiry, a renewal banner appears in the device's Settings (or System Settings on a Mac) and an email notification is sent. My spouse saw this banner and received the email the day after her coverage ended, allowing her to successfully renew.

Renewal options vary by country and device. Some allow monthly renewals, others only annual. Missing the 45-day window permanently ends coverage.

To renew AppleCare , follow these steps:

For iPhones and iPads: Go to Settings > General > AppleCare & Warranty, then tap your device's name. For Macs: Go to ? > System Settings > General > AppleCare & Warranty, then click your device's name. Via Apple Support Website: Log into your Apple Account at mysupport.apple.com and click on your device. Click "Show all my devices" if needed.

If AppleCare is active, it's indicated as "AppleCare " or "AppleCare with Theft and Loss". You can access support via the "Open" button (iPhone/iPad) or "Details" button (Mac). If lapsed, you'll see "Coverage Expired" or just the serial number.

To renew (if the option is available):

1. Tap or click Renew AppleCare .
2. Select monthly or annual renewal (if offered).
3. Accept the terms and pay.

AppleCare will automatically renew until canceled.

Ask Mac 911

For frequently asked questions and answers, please see our comprehensive FAQ. If your question isn't answered there, submit it to mac911@macworld.com (including screenshots where relevant, and stating whether you wish to use your full name). Note that not all questions can be answered, and we don't provide direct troubleshooting.

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