Guide to troubleshoot Windows Defender Protection History Crash Issues

It would be very frustrating if it always crashes when trying to view or change Windows Defender protection history. If you have this problem, read this comprehensive guide to MiniTool software to solve it.

Windows Security History Crashed When Opened

Windows Defender is a built-in antivirus software for Windows. You can use the Protection History page to view or edit information, such as the actions Microsoft Defender Antivirus performs on your behalf, potentially deleted and potentially harmful applications, or critical services that have been closed. However, many users are experiencing issues with Windows Defender protection history crashing when trying to enter this page.

"Every time I start the guard history, it crashes, even if I click on the pop-up to view or change it. When I click on it, it shows that I have no history and then force shut down to the desktop. I'm using the latest version of Windows and using the latest virus and threat protection."

In the following sections, we will dig into this issue and provide you with the most effective solution.

Fix: Windows Defender protection history crashes

Method 1: Delete Windows Defender detection history file

The first thing you need to do when Windows Defender crashes on protection history is to delete the detection history file.

Step 1. Open Windows Settings > Update & Security > Windows Security > Virus and Threat Protection . Then click Manage Settings .

Step 2. In the new window, turn off real-time protection and cloud delivery protection .

Step 3. Press the Windows R key combination to bring up the run window. After that, type msconfig in the text box and press Enter .

Step 4. Next, go to the Startup tab and select Safe Boot > Minimize option. Then, click the OK button.

Step 5. Restart the computer. Then go to this location in File Explorer: C:\ProgramData\Microsoft\Windows Defender\Scans\History\Service . Select all files in the Service folder and right-click them to delete them.

Step 6. Go to Windows Defender and re-enable Real-Time Protection and Cloud Delivery Protection.

If the problem is still not resolved after deleting the file in the Service folder, you can try the following method.

Method 2: Perform a clean startup

Windows Defender protection history crashes may be caused by background program interference. To eliminate this factor, you can perform a clean boot to start Windows with minimal drivers and startup programs.

Once your computer is in a clean boot environment, you can try to view or edit the Windows Defender protection history and check if it crashes again. If not, it means that an application or service is interfering with Windows Defender. In this case, you can refer to this article to determine which program is causing the problem: how to determine what is causing the problem after a clean startup.

Method 3: Update Windows

If the Windows Defender protection history crashes, the Windows version may not be updated. You can update Windows to the latest version from the settings and check if it can resolve this issue.

Alternative ways to clear Windows Defender protection history

If you try to clear Windows Defender protection history but encounter protection history crash issues, you can use other methods to complete this task. This article shows you a viable way: How to clear Windows Defender protection history.

Summarize

Windows Defender protection history crashes? Please follow the above method. Additionally, you can try other ways to clear the guard history.

If you need any help from the MiniTool support team, please contact us via [Contact Information].

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