You may receive an error message saying “there is a problem with your graphics card” when updating the display card driver or starting Epic Games Launcher. From this MiniTool guide, you can learn how to deal with this message with ease.

Unsupported Graphics Card: There Is a Problem With Your Graphics Card

There are many graphics card related problems when using a Windows computer, and unsupported graphics card error is one of them. Its full name is: There is a problem with your graphics card. Please ensure your card meets the minimum system requirements and that you have the latest drivers installed.

This error usually occurs in two scenarios: when running the Epic Games Launcher and when updating the graphics card driver. The targeted solutions vary depending on the specific situation. You can select the appropriate workaround based on your actual circumstances to troubleshoot the issue.

How to Fix Unsupported Graphics Card Error When Installing Video Card Driver

Fix 1. Roll Back the Video Card Driver

If the error message shows up after installing a new display card driver, the problem may be linked to the current driver version. In this case, you may consider rolling back the driver to a previous version to verify whether it helps.

Step 1. Right-click the Start button and choose Device Manager.

Step 2. Expand Display adapters.

Step 3. Right-click your video card and choose Properties.

Step 4. Under the Driver tab, hit the Roll Back Driver option if it is available.

Fix 2. Do a Clean Install of the Graphics Card Driver

The “there is a problem with your graphics card NVIDIA/AMD/Intel” error may indicate that there are remnants of an older driver version or that the current driver files are corrupted or misconfigured. Completely removing the driver and performing a clean install can help remove these files and fix these errors.

Step 1. Go to the official website of your video card manufacturer to download the latest driver.

Step 2. Open Device Manager, expand Display adapters, right-click your device, and select Uninstall device. In the new window, confirm the operation.

Step 3. Disconnect from the Internet, and restart your computer. Finally, run the downloaded file to install the graphics card driver.

If you still get the unsupported graphics card error after implementing the steps above, you can use Display Driver Uninstaller (DDU) to deep clean the driver and all residuals, and then reinstall the driver manually.

1. Search for DDU from Google and download it on your computer.
2. Start Windows in safe mode: Press and hold the Shift key on your keyboard, and click Start > Power > Restart. When you see the WinRE window, click Troubleshoot > Advanced options > Startup Settings > Restart. Finally, press 5 or F5 to start Windows in safe mode with networking.
3. Go to the folder where the downloaded DDU is located and run the executable file. Then follow the instructions on your screen to remove the unnecessary files.
4. Restart your computer and install the latest driver manually.

How to Fix Unsupported Graphics Card Error During Epic Games Launcher Startup

When the error appears during Epic Games Launcher startup, it usually indicates that you need to update the graphics card driver.

You can update the graphics card driver from Device Manager, or download the driver from the manufacturer’s official website and then install it manually. Also, if updating the driver does not fix the problem, you can try using DDU to remove the driver completely and perform a clean install.

It should be noted that the minimum graphics card requirement for the Epic Games Launcher to run properly is NVIDIA GeForce 7800 (512 MB), AMD Radeon HD 4600 (512 MB), or Intel HD 4000. If your graphics card was manufactured many years ago, it may no longer meet the requirements, resulting in the error “there is a problem with your graphics card”. If this is your case, you may need to purchase a graphics card that supports DirectX 11 or higher.

Bottom Line

After trying the workarounds above, I believe that you will no longer be bothered by the “there is a problem with your graphics card” error.

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